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Dispute Resolver

An independent mediator and dispute resolution adviser with over 20 years of mediation experience on a broad range of commercial cases involving two or multi party disputes, and numerous nationalities and backgrounds.

An adjudicator since 1999 dealing with a wide range of building and engineering disputes; also appointed as conciliator by insurers and trade associations.

An arbitrator directly appointed by legal representatives in sensitive partnership and inter personal disputes.

A dispute resolution adviser and facilitator or collaborative negotiator employed by business and private users either to advise on the most appropriate way to resolve disputes or in assisting parties negotiate their own settlement as negotiator rather than as mediator.

Why do I think mediation is a great way to find acceptable solutions?

"After 25 years of practicing as a private solicitor in London and Leeds I have had a fair measure of successes and failures ranging from the Court of Appeal and international arbitrations in Europe and the USA to small claims in county courts. Commercial folk and any of us involved in a dispute with a customer, partner or profesional would not have designed dispute resolution methods that rely so much on the exactitudes of a long winded evaluative process. We would look to more appropriate, cost effective, efficient and perhaps holistic alternatives. It is common sense to try to resolve any problem by negotiation, just as it is to try to design things to prevent such problems arising in the fisrt place. Assisting clients negotiate a sensible settlement is or should be the first priority. Doing so in a way that looks to maximising mutual gains is known as collaborative negotiation.

Mediation is the next rung on the dispute resolution ladder and acting as a mediator in hundreds of cases over the past few years has shown that there is never or hardly ever any compelling reasons not to try mediation at a relatively early stage of any dispute. There again sometimes parties do want a decision reached as efficiently and effectively as possible and that is where adjudication and speedy forms of arbitraiton might have a role.

Acting as a neutral in a wide variety of capacities is immensely satisfying and provides real common sense solutions to any difference or dispute that arises. We should be dedicated to resolution by sensible means and resist being slaves to the processes that have evolved."

Anthony Glaister


Arbitration – the alternative to litigation


Arbitration historically is associated with construction and property disputes. But it really spans wider areas of commercial activity. A well-managed arbitration can be far more efficient, less costly and quicker than going to court. A time limited arbitration can be agreed or not – but in either event arbitration can be up to 4 times as quick as the courts in getting the matter to a full hearing. Once there’s an award it has the same effect as a court judgement and of course there are not the swinging court fees.

Anthony Glaister is a Fellow of the Chartered Institute of Arbitrators and has arbitrated since his first arbitration in 1993. He is a specialist property and partnership arbitrator and sits on the NFU specialist panel of agricultural arbitrators. His experience as a construction adjudicator also enables him to handle complex construction arbitrations. During 2016 he had 6 appointments ranging from partnership to breach of contract disputes including 4 NFU appointments.


Paul Bennett a partner with Endeavour Partnership LLP said as follows: ‘I am happy to add my few words about Anthony Glaister’s experience and ability as an arbitrator. I have just been involved in a farming partnership dispute before him. He knows the practicalities of farming and was a very efficient and accommodating arbitrator. The matter reached a conclusion within 6 months of his appointment, a much shorter timescale than the parties would have endured had they gone to court; but also rather shorter than would have been the case before many an arbitrator. I think both parties went away well satisfied with the way it was handled’ 8/9/2016

When to use arbitration?

Since the Arbitration Act was passed in 1996, this formal process has improved markedly. Arbitrators now have a duty to manage the arbitration in a cost effective and efficient way. They can use methods like costs capping and summary procedures to cut delay and cost; they tend to more investigative and the process ought to be less adversarial than it used to be. Occasionally mediation, conciliation or simple expert assessment can be used within arbitrations if appropriate.

Paul Bennett also had these observations:

"You cannot use Arbitration for all sorts of commercial dispute, nor should you.  But in a whole range of cases Arbitration is a process which is much superior to litigating through the courts.

I have just finished a substantial partnership matter where arrangements have been put in place for a partner to exit, some farming machinery to go with that partner, and for a substantial payment to be made. 

There were various questions before the Arbitrator including whether some substantial assets were held within the partnership or owned by the partners individually, and particularly whether clauses in the Partnership Deed governing valuation and payment methods were still operative.

All this was resolved in about six months of active work.  In litigation it would have taken 2 to 3 times as long.

We had three directions appointment, two by telephone and one live. 

The Arbitrator, who knew just what he was doing and was operating well within his own sphere of expertise, quickly formed the view that both solicitors also knew what they were doing and the matter could therefore be “directions lite”.

We were therefore able to do without:-

  • Formal heavy directions
  • Over precise timetable
  • Applications for extension of time for minor odds and ends
  • CMC
  • PTR
  • Form H
  • Lists of documents
  • Revisions to Form H

It wasn’t a cheap matter to run to Arbitration but it was vastly less expensive than it would have been to litigate it.

And perhaps most important of all, as well as the confidentiality and keeping away of partnership disputes from public gaze, if a matter is being arbitrated it is vastly more relaxed.  It is still formal.  It is of course still legally binding.  But the Arbitrator, really any Arbitrator, is concerned to deal with the important issues and if that means that unexpected points come up and parties need a bit of time to consider then that is never a problem.  Contrast that with being told by a Judge that you have to start the case by a certain time, have to finish it by a certain time, court resources as scarce, etc, etc.

Well done the system of Arbitration!"


Paul Lloyd Bennett
The Endeavour Partnership LLP

What is the Cost?

An hourly rate of between £150 and £200 is agreed applicable to the size and complexity of the dispute unless a fixed price scheme is chosen with fees as low as £2,000 such as that run by the Yorkshire Arbitration Scheme or the Business Arbitration Scheme 


Adjudication is now the most common form of dispute resolution in the construction and engineering industry following the enactment of s108 Housing Grants Construction and Regeneration Act 1996. 

Adjudicator Experience 

Anthony Glaister is registered as an Adjudicator with and has received appointments from the Technology & Construction Solicitors Association, the Construction Industry Council and CEDR. He accepts direct appointment by parties and is recognised as a pragmatic and reasonably priced adjudicator. He is happy to take on a wide variety of disputes, although is less inclined to take on pure valuation disputes best dealt with by surveyor adjudicators. Having said that where required he will employ assessors to work on quantum issues if that’s more cost effective and appropriate.

What does it Cost?

An hourly rate applicable to the size and complexity of the dispute is agreed.


Dispute resolution through traditional routes such as litigation, arbitration and even adjudication in the construction industry can be expensive, uncertain, slow and disruptive.  Mediation is a form of assisted negotiation that is both fast and inexpensive.  Mediation should be considered in any proper risk assessment prior to deciding how a dispute is to be resolved, as after all, most clients would prefer an agreed rather than an imposed solution, and to reach it as quickly and as inexpensively as possible. 

Mediator Experience

Anthony Glaister is Chair of the Association of Northern Mediators and sits on the Adjudication Committe of the Civil Mediation Council.  He has been involved in a very wide variety of disputes, particularly in the field of professional relationships, property and construction

What is the cost?

Unlike in other sorts of dispute resolution Anthony charges a fixed fee for the first day or half day which may include preparation time. Usually the Mediator's fee is split equally and may be as little as £750 per party for a very small mediation. The important thing is that it is agreed beforehand and only varies if the documentation is excessive making preparation far harder or if the mediation continues longer than allowed. He is also very happy to be instructed through those mediation groups where he is a panel member Consensus Mediation and In Place of Strife.


Conciliation or "Mediation Plus"

This is a combination of mediation and adjudication. It provides the benefits of both with the additional benefit of a fixed fee agreed at the outset.

The mediation takes place within an agreed time frame taking usually up to half a day. It is therefore unsuitable for large, complex or multi party disputes. Ideally it suits small construction disputes.

If the mediation does not succeed it moves into an adjudication phase and the conciliator provides a brief binding but not final decision usually without reasons.

Conciliations are ideal for small building and engineering disputes where the cost and uncertainty of adjudication or litigation may be unwarranted.

Costs broadly follow those of a mediation and will normally be based on a full or half day mediation with an additional allowance for drafting a possible decision. That decision will be binding on the parties although it is not a final decision. Reasons will not be given as it is intended that the recommendation is brief. If reasons are requested there may be an additional cost.

ODR Mediation

Online mediations are conducted from different locations and are useful for international disputes or ones where an agreed location is impractical.

Mediations conducted online by videolink ore telephone are charged on an hourly basis at a rate applicable to the value and complexity of the dispute.

Recent examples include a contractual dispute with parties at opposite ends of the country conducted entirely by Skype and phone calls over a 6 hour period.

Collaborative Negotiations

Unlike many lawyers Anthony Glaister is a professional full time negotiator and neutral mediator/adjudicator. Therefore he will willingly take on commissions to negotiate in good faith on behalf of a client on the basis that he will not and cannot continue to act in any capacity if the negotiations do not succeed.

How does this work?

Collaborative law is a new concept certainly outside family disputes. Collaborative agreements are entered into by both representatives and thus both of them can only act for their clients in these negotiations.

They undertake to negotiate in good faith disclosing all and any relevant material whether detrimental or not and there is no room for divisive litigation tactics. The parties are there to achieve a deal like in a mediation.

What are the likely costs?

The process is supposed to avoid excess correspondence and any reference to pleadings. There will be an hourly charge for the initial advice, circa £100, submitting and preparing a position statement similar to a mediation, tying in all relevant documents and attending one or more meetings. These can be conducted live or on line.


Chaired Settlement Meetings

Mediation and facilitated negotiations go hand in hand, and Anthony likes to help parties either resolve complex policy issues where there may be a difference of opinion or emphasise or resolve differences that may not as yet have become formal disputes.

A typical example may be communications problems between board directors or partners, or between senior employees of a company. Whist not formally a workplace mediator, the challenge of getting people to work effectively together in the future provides some wonderful opportunities to simply chair or referee meetings.

Instructions can be very informal and arranged at short notice, and based on a single meeting or series of sessional meetings. Hourly rates or a fixed fee can be quoted on application.